Return Policy

Last updated August 14, 2026

Draft pending review. The windows and fees below are placeholders that set real financial exposure on a disputed order. Confirm every number before this page goes in front of a buyer.

This policy applies to wholesale orders. Because goods are sold for resale in full cases, it is not a consumer right-of-return policy.

Check your shipment on arrival

Count cases against the packing list before signing for the delivery. If a carton is crushed, open or wet, note it on the carrier's delivery record before signing. A clear signature makes a transit claim much harder to win.

Shortages and picking errors

Report within 5 business days of delivery to info@mottousa.com with your order number and a photo of the packing list. If we shipped the wrong item or missed a case, we correct it at our cost.

Transit damage

Report within 5 business days with photos of the outer carton, the label and the damaged goods. Keep the packaging until the claim is resolved; carriers can require inspection. We file the carrier claim and replace or credit the damaged units.

Defective goods

Products are warranted against defects in materials and workmanship for 12 months from delivery. Report a defect with the SKU, the quantity affected and a description of the failure. Where a defect rate suggests a batch problem, we will ask for the lot information printed on the packaging.

Our remedy is replacement or credit at our option. Defective returns carry no restocking fee and we cover return freight.

Unwanted stock

Returns of correctly supplied, undamaged goods are at our discretion and are not guaranteed. Where accepted:

Request within 30 days of delivery.
Goods must be unopened, in full unbroken cases, in resalable retail packaging.
A 20% restocking fee applies and return freight is your cost.
Credit is issued to your account rather than refunded to the original payment method, unless the account is closing.

Not returnable

Private label goods and any custom-printed packaging.
Special orders brought in for your account.
Opened cases, price-stickered units, or goods with retail packaging marked or removed.
Goods held beyond the windows above.

How to start a return

Email info@mottousa.com or call 214-681-8417 with your order number, the SKUs and quantities, and the reason. We issue an RMA number. Returns sent without an RMA number cannot be identified at the warehouse and may be refused. Write the RMA number on the outside of the carton.

Credits

Approved credits are applied within 10 business days of the goods arriving and being inspected.

Contact

Motto USA LLC
1445 Mac Arthur Dr Ste 116, Carrollton, TX 75007
United States
info@mottousa.com · 214-681-8417